Canyon Country Originals About Integrity

		Art of the Southwest by Canyon Country Originals When we wrote our original business plan, the first sentence started out, "Our most important asset is the goodwill and trust of our customers." In building this goodwill and trust, one of our standby policies has been our customer satisfaction policy—our customers have 10 days to look over any purchase; and, if in its original condition, return it within that time for a full refund, no questions asked. Cheerfully, we take time to give our customers extra information on what they are buying, believing that this builds additional appreciation for the item they are purchasing. Special requests are also given prompt attention, and have proved to be an important part of our business. Canyon Country Originals has been awarded membership in the Better Business Bureau's OnLine Reliability Program, represented by the above seal. For a company to use this seal, it is required to: Become a member of the Better Business Bureau where the company is headquartered; Provide the BBB with information regarding the company's ownership and management, and the street address and telephone number at which they do business, which is verified by the BBB in a visit to the company's physical premises; Be in business a minimum of one year; Have a satisfactory complaint handling record with the BBB; Agree to participate in the BBB's advertising self-regulation program, and correct or withdraw online advertising when challenged by the BBB and found not to be substantiated or not in compliance with our children's advertising guidelines; Respond promptly to all consumer complaints; Agree to dispute resolution, at the consumer's request, for unresolved disputes involving consumer products or services. Caveat: All BBBOnLine Reliability participants are Better Business Bureau members. However, it is important for you to remember that a business's participation in BBBOnLine does not guarantee you will be satisfied with its product or service. While BBBOnLine participants have satisfactory complaint-handling records with Better Business Bureaus, this does not mean that they have never experienced complaints, nor is it a guarantee that they won't in the future. Better Business Bureaus do not endorse any company, product or service and participation in a Better Business Bureau program is not a guarantee by the Better Business Bureau of the company's performance. BBBOnLine participants have agreed to meet BBB's program standards, including resolving customer disputes through Better Business Bureau dispute resolution processes, which have a proven consumer-friendly track record. For more information, click on the BBB seal graphic, above. We are proud members of the Indian Arts and Crafts Association, a group of retailers, wholesales, collectors, and Indian artists, who have organized "to enhance and maintain the image and marketing of handmade American Indian arts and crafts." We joined this organization because they promote the kind of integrity we hold dear. To become a member of this organization, you must be recommended by three current members, and then be voted upon by the entire membership. It is truly the organization of bona fide dealers in Indian arts and crafts. As part of our membership agreement we, and all other members of the organization, must agree to the Code of Ethics of IACA. We are quoting it here, so you can see for yourself the concern we have for integrity: Code of Ethics Members of the Indian Arts and Crafts Association agree to adhere to the following: To honestly represent American Indian arts and crafts as to nature and origin within the realm of my control, and to offer return privileges for articles should they be found by IACA to have been misrepresented by me. To abide by all federal, state, local and tribal laws pertaining to Indian arts and crafts, artifacts, and natural resources. To abide by ethical business conduct regarding advertising, appraising, pricing and guarantees offered by me. To respect and support ethical business activities of all Indian Arts and Crafts Association members. To encourage consumer confidence in the authenticity of all articles identified with the IACA seal. To cooperate with the law enforcement agencies and the IACA in the investigation of crimes involving Indian arts and crafts and to promote proper identification of Indian arts and crafts. For any of you who may wish to contact IACA, here is the phone number for their Albuquerque, NM, headquarters—505-265-9149. We Support American Indian Artists Canyon Country Originals is also a supporting member of the Southwestern Association for Indian Arts, Inc. The mission of SWAIA is to develop, sponsor and promote educational programs and events that encourage cultural preservation, intercultural understanding and economic opportunities for American Indians, through excellence in the arts. You will probably recognize them as the sponsors of the annual Santa Fe Indian Market, held each August. They also sponsor Masters market held in May and an Albuquerque market held in October.

Art of the Southwest by Canyon Country Originals

When we wrote our original business plan, the first sentence started out, "Our most important asset is the goodwill and trust of our customers." In building this goodwill and trust, one of our standby policies has been our customer satisfaction policy—our customers have 10 days to look over any purchase; and, if in its original condition, return it within that time for a full refund, no questions asked.

Cheerfully, we take time to give our customers extra information on what they are buying, believing that this builds additional appreciation for the item they are purchasing. Special requests are also given prompt attention, and have proved to be an important part of our business.

Canyon Country Originals has been awarded membership in the Better Business Bureau's OnLine Reliability Program, represented by the above seal. For a company to use this seal, it is required to:

Become a member of the Better Business Bureau where the company is headquartered;

Provide the BBB with information regarding the company's ownership and management, and the street address and telephone number at which they do business, which is verified by the BBB in a visit to the company's physical premises;

Be in business a minimum of one year;

Have a satisfactory complaint handling record with the BBB;

Agree to participate in the BBB's advertising self-regulation program, and correct or withdraw online advertising when challenged by the BBB and found not to be substantiated or not in compliance with our children's advertising guidelines;

Respond promptly to all consumer complaints;

Agree to dispute resolution, at the consumer's request, for unresolved disputes involving consumer products or services.

Caveat: All BBBOnLine Reliability participants are Better Business Bureau members. However, it is important for you to remember that a business's participation in BBBOnLine does not guarantee you will be satisfied with its product or service. While BBBOnLine participants have satisfactory complaint-handling records with Better Business Bureaus, this does not mean that they have never experienced complaints, nor is it a guarantee that they won't in the future. Better Business Bureaus do not endorse any company, product or service and participation in a Better Business Bureau program is not a guarantee by the Better Business Bureau of the company's performance. BBBOnLine participants have agreed to meet BBB's program standards, including resolving customer disputes through Better Business Bureau dispute resolution processes, which have a proven consumer-friendly track record.

For more information, click on the BBB seal graphic, above.

IACA Member

We are proud members of the Indian Arts and Crafts Association, a group of retailers, wholesales, collectors, and Indian artists, who have organized "to enhance and maintain the image and marketing of handmade American Indian arts and crafts." We joined this organization because they promote the kind of integrity we hold dear.

To become a member of this organization, you must be recommended by three current members, and then be voted upon by the entire membership. It is truly the organization of bona fide dealers in Indian arts and crafts. As part of our membership agreement we, and all other members of the organization, must agree to the Code of Ethics of IACA. We are quoting it here, so you can see for yourself the concern we have for integrity:

Code of Ethics

Members of the Indian Arts and Crafts Association agree to adhere to the following:

To honestly represent American Indian arts and crafts as to nature and origin within the realm of my control, and to offer return privileges for articles should they be found by IACA to have been misrepresented by me.

To abide by all federal, state, local and tribal laws pertaining to Indian arts and crafts, artifacts, and natural resources.

To abide by ethical business conduct regarding advertising, appraising, pricing and guarantees offered by me.

To respect and support ethical business activities of all Indian Arts and Crafts Association members.

To encourage consumer confidence in the authenticity of all articles identified with the IACA seal.

To cooperate with the law enforcement agencies and the IACA in the investigation of crimes involving Indian arts and crafts and to promote proper identification of Indian arts and crafts.

For any of you who may wish to contact IACA, here is the phone number for their Albuquerque, NM, headquarters—505-265-9149.

We Support American Indian Artists

Canyon Country Originals is also a supporting member of the Southwestern Association for Indian Arts, Inc. The mission of SWAIA is to develop, sponsor and promote educational programs and events that encourage cultural preservation, intercultural understanding and economic opportunities for American Indians, through excellence in the arts. You will probably recognize them as the sponsors of the annual Santa Fe Indian Market, held each August. They also sponsor Masters market held in May and an Albuquerque market held in October.

e-mail us at
cainfo@canyonart.com